Shipping & Return Policy
All Products purchased from the Website, once fulfilled and packaged, are shipped via either the United States Postal Service (USPS) or the United Parcel Service (UPS). The cost of shipping will be presented to you as part of the checkout process, and you agree to pay such costs by confirming your purchase. Once the Product has been given to our shipper, we will then forward you the tracking confirmation details.
Orders generally ship Monday through Friday only. Saturday, Sunday and holiday deliveries are not available.
Multiple Products ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.
To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes. International buyers will be responsible for any import fees and/or taxes.
By ordering any Products from us, you agree to any and all applicable terms and conditions of our third-party shipping providers, UPS and/or USPS, to deliver Products you order, which can be accessed at the following links:
You have 3 days to contact us after receiving your item in order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org for a return authorization. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Wellness East is not liable for any errors made by the service provider. Any damage caused during shipping should be directed to UPS and their customer service department at 1-800-PICK-UPS. We will supply you with the necessary information needed in the event that a claim needs to be filed with a shipping provider.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or supplements), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions regarding our Shipping and Return Policy, please contact us by email at firstname.lastname@example.org or the mailing address below:
Wellness East Inc.
4000 Ponce De Leon Blvd, Suite 470
Coral Gables, FL 33146
Last Updated: February 25, 2023